Great Customer Service

*****Edited*****

I was just talking about this, this past week with my mother in law. She mentioned 1-800 flowers.com because I mentioned it in this post..

Rich was there and said "huh??? They came from proflowers.com" So whoops... I gave credit for excellent customer service to the wrong company. proflowers is actually the one that gave us such awesome customer service.

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So I mentioned the other day that I got flowers from Rich for valentines day. We opened them up and they looked fine, and Rich put them in the vase while I had to run out to cubscouts. The next morning the rose buds should have opened up by then, but they were not looking that great. The next day (friday) they were looking even more sad...





Rich ordered the flowers from 1-800 flowers.com and he has ordered from there in the past and they have always been beautiful fresh flowers that lasted a long time. He filled out a customer service form on their website telling them that he had ordered from them in the past and always been very happy with the orders, but we were dissapointed in what we had received this time. Within less than 30 minutes he had a reply from them. They refunded the cost of the flowers and asked us to choose a replacement boquet equal to the original value that he had paid for that they would send us next week.

I'm very happy to say that they have excellent customer service. I'll post a picture of the flowers when we get them. :)

14 Love Joy Happy Grateful things

I got tagged a little while ago, but didn't get around to it until now... It's a great day to do this though! :)

1- Well it is valentines day... :) I love Rich and the wonderful father and spouse that he is.

2- I love hearing the kids playing outside and hearing their happy joyful laughs.

3- I love to watch Rich playing games with the kids.

4- I love to make a big cup of hot cocoa, and curl up in my chair with a book to read.

5- I love to see my little girls curled up with Alex watching him play on his gameboy.

6- I love to make a dinner that pleases everyone, and have people sit down and enjoy eating it together.

7- I love how I feel when my house is all nice and clean (too bad I don't love the actual cleaning part huh?)

8- I love to sing in groups, and really hear and feel the harmonizing in songs.

9- I love to curl up on the couch and watch a movie with my sweetie.

10- I love to plan things- projects, vacations... and then see those plans work out.

11- I love Angela's "wallace and gromit" smile (we've never been able to get it on a photo, but it's the classic wallace and gromit smile from the clamation characters)

12- I love to see my kids really reading and devouring a good book.

13- I love to sit and people watch. (maybe that should be on a deep dark secrets list?) I just enjoy watching how people interact with each other.

14- I love the ability I have to interact with family and friends so easily through the internet- I know if I had to pick up a pen and write letters and send them in the mail I would not be ale to keep in touch with and strengthen friendships as well as I am able to now.

Happy Valentines Day!

Happy Valentines Day everyone!

I got my valentines day present a day early. Unknown to me I had a flower delivery earlier in the day that the UPS man left on the front porch, so when Rich got home from work, he opened the front door and brought in my flowers. lol! :)

I haven't blogged much lately. Nothing big has gone on. Just little things each day. We did have a couple of girls come and spend Friday and Saturday nights with us and the girls all had a good time I think. By Sunday morning Ashley and her little friend were a little bit cranky, but I think lack of sleep and such a long time of being together were the only problem. :)

I got a great workout on Monday, but other things have kept me from being able to get back down to the Y this week... oh well... next week is a new week, I can start all over then.

Angela

Ok... here are a couple of pictures to illustrate Angela...

First are some pictures of her in the Kitchen. I came out to the kitchen after taking a shower yesterday and found her doing this. She had all the condiments from the fridge and pantry lined up on the floor. She looked up and saw me and said "I put it away mommy!" Then put all the unopened condiments into the fridge, and the opened ones in the pantry. She didn't quite understand why it mattered which ones were in the fridge. lol!

The second set of pictures is from this morning. She came into my room and said "I dressed mommy!" she did a pretty good job, but the vest is on upside down. I tried to get a picture of the back so you can really see the collar down at her waist, but she kept turning so we could see her pretty smile in the camera. lol!

Dh's...

It's the tagged game... this one is questions about our Dh's...

What is his name? Richard Sterling Newton
How long have you been married? 10 years, 4 months
How long did you date? about 5 months
How old his he? 35
Who eats more? Usually him.
Who said I love you first? I'm not sure... hm...
Who is taller? Rich
Who can sing better? I probably like to sing more, but he has a good voice too.
Who is smarter? He's a pretty smart guy... :)
Who does the laundry? Me
Who pays the bills? He does
Who sleeps on the right side? He does
Who mows the lawn? He does.
Who cooks dinner? Me
Who drives? Usually him.
Who is more stubborn? oh... it depends on what it is, if we feel strongly about something we both can be stubborn at times.
Who kissed who first? He asked me, and then he kissed me first.
Who asked who out first? We went on a couple of dates where we were set up, and then he asked me out.
Who proposed? He did
Who has more friends? Probably me... I'm a little more outgoing and I feel a "need" to make friends more strongly than he does.
Who is more sensitive? I am
Who has more siblings? I do. Rich has 3 siblings, I have 5.
Who wears the pants? Both of us. We make the decisions together, but whoever feels more strongly about something- we usually differ to what they think.