Great Customer Service

*****Edited*****

I was just talking about this, this past week with my mother in law. She mentioned 1-800 flowers.com because I mentioned it in this post..

Rich was there and said "huh??? They came from proflowers.com" So whoops... I gave credit for excellent customer service to the wrong company. proflowers is actually the one that gave us such awesome customer service.

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So I mentioned the other day that I got flowers from Rich for valentines day. We opened them up and they looked fine, and Rich put them in the vase while I had to run out to cubscouts. The next morning the rose buds should have opened up by then, but they were not looking that great. The next day (friday) they were looking even more sad...





Rich ordered the flowers from 1-800 flowers.com and he has ordered from there in the past and they have always been beautiful fresh flowers that lasted a long time. He filled out a customer service form on their website telling them that he had ordered from them in the past and always been very happy with the orders, but we were dissapointed in what we had received this time. Within less than 30 minutes he had a reply from them. They refunded the cost of the flowers and asked us to choose a replacement boquet equal to the original value that he had paid for that they would send us next week.

I'm very happy to say that they have excellent customer service. I'll post a picture of the flowers when we get them. :)